![]() It’s possible when you are stuck on the slow speed (which often means frequent internet disconnection) it could be that you are connecting to 4G only, instead of the 4G/5G non-standalone signal pair that constitutes 5G, with the 5G signal being an n71 or an n41, depending on what is on your tower. The disparity between getting a connection speed of 80 to 100 at times and 1 to 5 at others is probably too great to be congestion/traffic. With more info I would be happy to make some additionalsuggestions. It is pretty easy and helpful to make screen clips of data from the Overview, Status, & Statistics pages in the web UI and make a quick document with that info and then attach the info to the post. Snips of information from the web page are sufficient. Record the reporting of the primary & secondary signals from the Status>Cellular network sectionĬonfirm if there are packet drops or errors from the Statistics>Cellular informationĭo you know where the tower is how far away it is.? Record the reporting of the primary & secondary signals from the Overview>Internet Connection The web UI at 192.168.12.1 will help much more. The LED display on the top of the router can provide some idea but not much detail about what is going on with the communication to the tower. I will assume you have been over this with the T-Mo support engineers but it is hard to help without data. It would help to know details as to what your gateway router reports in the web UI interface. Roninaz You are not alone in your quest for internet nirvana. If there is anybody from t-mobile reading these posts…….please resolve these issues before you loose customers. I may be forced to go back to my previous internet provider as there were no speed and reliability issues with them. I would like to keep the home internet solution but it has been a very frustrating experience. The problem issues have been turned over to the engineers but still no resolution. Support personnel have been professional and we run through general reboot scenarios but it does not fix the problem. I have spent hours and days on the phone with support and non of the issues have been resolved. My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs). Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie. I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs. The speed and reliability has not been consistent.
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